This document outlines our pricing structure, applicable taxes (GST), payment terms, and cancellation policies for all services offered by XTSY Travellers Hostel, Experience by XTSY, and XTSY Travel experiences.

1. Goods and Services Tax (GST) Structure

📋 As per Current GST Laws (India)

GST rates for hospitality and tourism services are determined based on the tariff per unit of accommodation per day. The following rates apply:

1.1 Accommodation GST Rates

Room Tariff (per night)	GST Rate	Breakdown
Up to ₹7,500	5% GST	CGST 2.5% + SGST 2.5%
Above ₹7,500	18% GST	CGST 9% + SGST 9%

Note: The GST rate is determined by the declared/published tariff, not discounted prices. Hostel dormitory beds are typically charged at 5% GST as they fall under the ₹7,500 threshold.

1.2 Other Services GST Rates

Service Type	GST Rate	Breakdown
Tourism & Travel Packages	18% GST	CGST 9% + SGST 9%
Restaurant Services (TAB Bistro)	18% GST	CGST 9% + SGST 9%
Transport & Vehicle Rentals	18% GST	CGST 9% + SGST 9%
Adventure Activities & Tours	18% GST	CGST 9% + SGST 9%

1.3 GST Invoice & Compliance

All invoices include GSTIN, SAC codes, and proper tax breakdowns
GST-compliant invoices are provided for all bookings
Business guests can claim Input Tax Credit (ITC) on eligible services
Our GSTIN is displayed on all official documents and invoices

2. Pricing Structure

2.1 Display Pricing

All prices on our website are displayed in Indian Rupees (INR)
Prices shown may or may not include GST – check the booking summary for breakdown
Final price with all applicable taxes is shown before payment confirmation

2.2 Dynamic Pricing

Our accommodation rates may vary based on:

Seasonality: Peak season, festivals, and holidays may have higher rates
Demand: Real-time occupancy and booking velocity
Lead Time: Last-minute bookings may have different pricing
Room Type: Different categories have different base rates

2.3 Additional Charges

Extra Guest: Charges apply for guests beyond room capacity
Early Check-in / Late Check-out: Subject to availability and charges
Damage/Loss: Guests are liable for damages to property
Cleaning Fee: May apply for excessive cleaning requirements

3. Advance Payment Policy

Important: Non-Refundable Advance

• All advance payments are strictly non-refundable
• Advance payment secures your room and blocks inventory exclusively for you
• Minimum advance varies by room type and season (typically 50-100% of booking value)
• Balance payment (if any) is due at check-in

4. Cancellation Policy (Guest-Initiated)

Strict No-Refund Policy

• Cancellations are not accepted once an advance payment is made
• No refunds will be issued under any circumstances for cancellations
• No-shows are treated as cancellations with no refund
• This policy applies to all room types, packages, and services

Why this policy? Your advance payment ensures we reserve your accommodation exclusively. This blocks inventory that could otherwise be sold to other travellers, especially during high-demand periods.

5. Booking Modification Policy (Guest-Initiated)

Modify Instead of Cancel

Bookings can be modified instead of cancelled, subject to availability:

• Date modification allowed within 90 days from original check-in date
• Only one-time modification permitted per booking
• Room type upgrades/downgrades subject to availability and fare difference
• Modification request must be made at least 48 hours before original check-in
• Any rate difference (higher dates) must be paid at time of modification

6. Property-Initiated Changes (XTSY)

In rare cases where XTSY is unable to honor a confirmed booking due to unavoidable reasons (maintenance, safety issues, overbooking errors), guests will be offered:

• Option 1: Free date modification to preferred dates
• Option 2: Alternate room or equivalent property accommodation
• Option 3: Full refund (only if accommodation cannot be provided)

Guest preference will be prioritized. We will contact you immediately if such a situation arises.

7. Group & Promotional Bookings

• Group bookings (5+ rooms or 10+ guests) are non-refundable and non-cancellable
• Special promotional offers and discounted rates are strictly non-refundable
• Modification rules remain the same unless specified otherwise in the offer terms
• Group bookings may require higher advance payment (up to 100%)

8. Travel Packages & Tours

8.1 Tour Package Cancellations

Tour package bookings are non-refundable once confirmed
Date modifications may be possible subject to availability and supplier terms
Third-party components (flights, permits) have separate cancellation policies

8.2 Weather & Force Majeure

Tours cancelled due to weather or safety will be rescheduled at no extra cost
If rescheduling is not possible, credit will be issued for future travel
Natural disasters and government restrictions are force majeure events

9. How to Request a Modification

To modify your booking, contact us with your booking reference:

Email: booking@xtsy.one

Response Time: Within 24 hours (typically 2-4 hours)

Please include your booking ID/reference, registered email/phone, and requested changes in your modification request.

10. Accepted Payment Methods

UPI: Google Pay, PhonePe, Paytm, BHIM UPI
Cards: Visa, Mastercard, RuPay (Credit & Debit)
Net Banking: All major Indian banks
Wallets: Paytm Wallet, PhonePe Wallet
EMI: Available on select cards (subject to bank terms)

All payments are processed through RBI-compliant, PCI-DSS certified payment gateways.

11. Contact Us

For pricing queries or policy clarifications:

Email: admin@xtsy.one

Pricing & Cancellation Policies