Question 1

Where exactly is XTSY?

Accepted Answer

XTSY Travellers Hostel, Mawdiangdiang Road, New Shillong Township, Shillong, Meghalaya – 793018. Near NIFT Shillong, IIM Shillong, NEIGRIMS, NEIAH and Martin Luther Christian University, in a calm, green part of Shillong away from the city centre.

Question 2

Does XTSY have properties in other places?

Accepted Answer

No. XTSY Travellers Hostel in New Shillong Township (with Experience by XTSY and TAB Bistro) is XTSY’s only property. Everywhere else, including Dawki, Sohra, Tawang and beyond, XTSY arranges stays, transport and travel help through trusted travel partners, and our desk stays your single contact.

Question 3

What rooms do you have?

Accepted Answer

6 and 8-bed mixed dorms from ₹389, a 4-bed female-only dorm (₹599), King Double private rooms and Experience by XTSY, India’s First Stargaze Glamp. Every bed has a locker, reading light and charging point.

Question 4

What are check-in and check-out times?

Accepted Answer

Standard check-in is 11 AM and check-out is strictly 10 AM. Arriving late? Message the desk with your arrival time; our arrival desk can help around the clock.

Question 5

Is XTSY safe for solo women?

Accepted Answer

Yes. A women-only dorm, female staff on call, CCTV in common areas and personal lockers.

Question 6

Why book direct?

Accepted Answer

You save 20–30% vs OTAs and get instant confirmation from the XTSY team.

Question 7

What is Experience by XTSY?

Accepted Answer

India’s First Stargaze Glamp: a 270° panoramic glass suite in the pines of New Shillong, for one couple a night.

Question 8

How much is it?

Accepted Answer

₹5,399 a night stay-only, or ₹5,799 with breakfast for two. Decoration for special occasions is ₹2,500.

Question 9

Is it private?

Accepted Answer

Yes. The glass faces natural landscapes, not buildings, and there are blackout shades for total seclusion.

Question 10

Can I book it on OTAs?

Accepted Answer

No. Experience by XTSY is booked direct only, on xtsy.one or WhatsApp. Book 2–3 weeks ahead in peak season, and at least 48 hours ahead for decoration.

Question 11

Does it get hot in the day?

Accepted Answer

Daytime sun can warm any glass structure. The suite has climate control, blackout shades and cross ventilation.

Question 12

What are the must-see spots?

Accepted Answer

Living root bridges, Dawki’s clear Umngot river, Nohkalikai Falls and Mawlynnong village. We arrange guided trips to all of them.

Question 13

Can you customise a trip?

Accepted Answer

Yes. Try Plan a trip with AI (on the home page or the Plan a trip page), then send the plan to the XTSY desk.

Question 14

Who provides stays and vehicles outside New Shillong?

Accepted Answer

Trusted travel partners that XTSY books and coordinates. XTSY stays your single point of contact.

Question 15

Do you handle permits?

Accepted Answer

Yes, for Arunachal Pradesh, parts of Nagaland and border areas. Share your details 15–20 days before travel.

Question 16

Do you rent bikes and cars?

Accepted Answer

Yes. Royal Enfields from ₹1,300 a day and cars from ₹1,800, booked through trusted rental partners, with drivers on request.

Question 17

What is your cancellation policy?

Accepted Answer

All advance payments are non-refundable. You can modify a booking once within 90 days of the original check-in, requested at least 48 hours before, subject to availability and any rate difference. No refunds for no-shows. Full details are on the Pricing & Cancellation Policy page.

Question 18

What payment methods work?

Accepted Answer

UPI, bank transfers, cards and cash. International guests can pay by PayPal or wire transfer.

Question 19

Is airport pickup available?

Accepted Answer

Yes, from Guwahati Airport and Shillong Airport (Umroi). Ask the desk when you book.

Question 20

Do groups get discounts?

Accepted Answer

Groups of 6+ get special rates on stays and tours. Colleges, corporates and clubs: message us for a quote.

Question 21

When is TAB Bistro open?

Accepted Answer

Every day, 9 AM to 10:30 PM.

Question 22

Do you cater events?

Accepted Answer

Yes. Weddings, corporate events and bulk orders, with veg, non-veg and Jain options.

Question 23

Can I bring my pet?

Accepted Answer

Cats and birds are most welcome. Dogs depending on breed and size. Please contact the XTSY desk about any additional charges.

Question 24

Do you help with pet travel?

Accepted Answer

Yes, with domestic and international pet paperwork, vet coordination and pet sitting.

Question 25

How do I reach XTSY from Guwahati?

Accepted Answer

About 100 km from Guwahati Airport, roughly 2.5 to 3 hours by road. We can arrange airport transfers.

Question 26

When is the best time to visit?

Accepted Answer

October to April for clear skies. June to September for the waterfalls at full force.

Question 27

Is the Northeast safe for international tourists?

Accepted Answer

Yes, and people are welcoming. Some areas need permits for foreign nationals, which the XTSY desk helps with.

Questions, answered.

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